Support — Nidaa Gate

Help for guardians, students and schools.

Last updated: 19 October 2026

Contact support

Email: info@aladyat.net · WhatsApp: +966 56 559 6763

Getting started

  1. Open the app, tap Add School, then scan the QR code your school sent you or enter its server address.
  2. Sign in with the phone number registered at the school and enter the verification code.
  3. When you arrive, choose a gate and tap Call.

FAQ

My number isn't registered or my children don't appear — Accounts are created by the school administration. Contact your school to register your number and link it to your children.

I didn't receive the verification code — It's sent via the school's WhatsApp. Make sure your number uses WhatsApp, wait a minute, then tap "Resend".

The Call button is unavailable — Your school may require you to be nearby or within dismissal hours. Allow location access.

How does a student sign in? — On the sign-in screen choose "Student" and enter the student number and access code provided by the school.

I want to try the app without a school — On the Add School screen tap "Try the app (demo mode)".

For schools

To run Nidaa Gate at your school, email info@aladyat.net.

Support — Nidaa Gate | Aladyat Co.